For stores, service businesses and agencies
Replyze answers your customers day and night from the prices, policies and FAQs you add. When someone asks for a person, or the topic needs one, your team takes over the chat.
Card required to start. Pro is free for 14 days, then $69/month unless you cancel before day 15. We charge $1 to verify your card and refund it immediately.
No card? Start on the Free plan and answer chats yourself.
This preview is scripted. The real Replyze assistant is live on this page, answering from our own help articles:
Your help articles and the answers your team teaches it, not the open web. It’s told never to guess.
It keeps answering in the evening, at weekends and on holidays.
Customers can tap “Talk to an agent” any time, and the chat moves to your shared inbox with everything said so far.
Who it's for
Every new workspace can start from a ready-made setup for its type of business: the tone, the topics that go to your team, and starter articles to review. See every industry setup
Online stores
Shoppers get answers from your shipping, returns and size information while they browse. With the ready-made retail setup, refunds, order changes and damaged or missing items go to your team. It works on Shopify, WooCommerce or any other store: paste the snippet into your theme.
Passed to your team: “Can I change my delivery address?”
Law firms, accountants and consultants
It answers the questions people ask before they hire you, from what you’ve written: what you handle, what a first consultation costs, which documents to bring. The professional services setup tells it never to give legal, tax or financial advice, and passes complaints and existing clients’ questions to your team.
Flagged to your team as urgent: “My hearing is on Friday.”
Web and digital agencies
Give each client a workspace with its own knowledge base, AI instructions, chat widget, team and data. Run up to 20 client workspaces from one login, and remove the “Powered by Replyze” badge on Pro and Business.
How it works
Teach it what you know, make it look and sound like your business, then add it to your website. You can change any of it later.
Start from a ready-made setup for your type of business, write or paste your own articles, or upload a PDF or Word file and let AI draft them. AI drafts stay drafts until you publish them, and answers your team teaches it in the inbox are added as you go.
Pick your brand colour (the text adjusts to stay readable), position, greeting, team photos and an optional pre-chat form. Then give the assistant a name, a tone and instructions of your own, such as what it must never promise.
Also: home-screen shortcuts, file and image uploads, and help search in the widget (Pro and Business).
<script>
window.ReplyzeConfig = {
token: 'wgt_YOUR_TOKEN_HERE',
apiUrl: 'https://client.replyze.chat'
};
</script>
<script src="https://cdn.replyze.chat/widget.js" async></script> Paste the snippet into your site just before </body>, or follow a step-by-step guide for Shopify, WordPress, Wix and other platforms.
Card required · Cancel before day 15 and pay nothing
Shared inbox
The chat lands in your shared inbox with everything the AI already said. Your team gets an in-app, push and email alert, and replies in the same chat, on the channel the customer used.
Every channel lands in the same inbox
Website chat
every plan
Email · Telegram · WhatsApp
Pro and Business
Messenger · Instagram
beta, Pro and Business
WhatsApp, Messenger and Instagram connect through your own Meta app.
For agencies
One login, a separate workspace for each client site, and a dashboard that lists them all.
Each client site gets its own knowledge base, AI instructions, widget, team and data. Nothing is shared between clients.
Switch between client workspaces from one account, and see every one of them listed in your dashboard.
Apply the industry setup that fits each client: its tone, the topics that go to the client’s team, and starter articles to review.
Set each widget’s colour, greeting and team photos, and remove the “Powered by Replyze” badge on Pro and Business.
Each client workspace bills separately at standard Pro / Business pricing. Managing several client workspaces? Contact [email protected] about partner pricing.
Card required · Cancel before day 15 and pay nothing
Already on Replyze? Apply to the Agency Partner Program from your dashboard. We review every application.
Try the AI assistant free for 14 days on Pro or Business (card required), or start on Free with no card.
Trials start on monthly billing; you can pick yearly at checkout.
Live chat you answer yourself.
Not included: knowledge base, analytics, other channels.
New accounts get 50 AI replies once, usable for one month after email verification, one allowance per email address.
The AI assistant and shared inbox for a small team.
billed monthly
Card required · Cancel before day 15 and pay nothing
For larger teams that need more AI replies and more control.
billed monthly
Card required · Cancel before day 15 and pay nothing
Everything in Pro, plus:
14-day free trial on Pro and Business. A credit or debit card is required: we charge $1 to verify it and refund it immediately, and prepaid cards aren't accepted. Cancel any time before day 15 and you pay nothing; otherwise your plan is billed on day 15. One trial per workspace.
AI replies are included in your plan. If you run out in a month, chats go to your team instead.
From what you give it: help articles you write or paste, articles AI drafts from a PDF, Word or text file you upload or text you paste (you pick which to keep and publish), and answers your team teaches it in the inbox. On paid plans it can also learn from your website: add it under AI Agent → Knowledge sources and Replyze reads its pages (your sitemap and the links between pages), skips any your robots.txt or a noindex tag rules out, and reads them again every week. How many pages it reads depends on your plan, and you can leave out pages you don't want it to use. It's told never to guess. It replies in the language the customer writes in, and it finds articles by matching the words in the question, so keep articles in the languages your customers use.
It says it doesn't have that information, and the customer can tap "Talk to an agent" to reach your team in the same chat. In the inbox, your team can give any AI reply a thumbs up or down and teach it the right answer, which it can use when the same question comes up again.
Whenever a customer asks for a person or taps "Talk to an agent", and for topics your industry setup sends to the team, such as complaints, refunds or order changes. Emergencies, errors and running out of AI replies hand the chat over too. It doesn't hand over just because it's unsure. The customer sees "Waiting for a teammate", your team gets an in-app, push and email alert, and a teammate replies in the same chat with everything the AI said in view. If nobody is online, the chat says so and asks for the customer's email.
Paste a short snippet (two script tags) into your site just before the closing </body> tag. For Shopify, WordPress, Wix and other platforms there are step-by-step guides. When you create a workspace, you can start from a ready-made setup for your type of business: a tone, the topics that go to your team, and starter articles for you to review.
Choose Pro or Business and add a credit or debit card. We charge $1 to verify it and refund it immediately; prepaid cards aren't accepted. The plan is free for 14 days. Cancel any time before day 15 from Settings → Billing and you pay nothing. Otherwise you're billed on day 15, monthly unless you picked yearly at checkout ($69/month for Pro, $199/month for Business). One trial per workspace.
Yes. Free costs $0 and needs no card: 1 seat, 100 conversations a month and the website chat widget, and you reply to every chat yourself. It doesn't include the AI assistant, the knowledge base or analytics. New accounts also get 50 AI replies once, usable for one month after you verify your email; it's one allowance per email address, and it doesn't renew. For the AI assistant with your own knowledge base, start a 14-day trial of Pro or Business.
The website chat works on every plan. Pro and Business add email, Telegram and WhatsApp, plus Messenger and Instagram in beta. WhatsApp, Messenger and Instagram connect through your own Meta app. Every channel lands in the same shared inbox, and your team replies on the channel the customer used.
Yes. One login holds up to 20 workspaces, one per client site, each with its own knowledge base, AI instructions, widget, team and data. Nothing is shared between clients, and your dashboard lists every workspace. On Pro and Business you can remove the "Powered by Replyze" badge. Each client workspace bills separately at standard Pro / Business pricing. Managing several client workspaces? Contact [email protected] about partner pricing. Already on Replyze? You can apply to the Agency Partner Program from your dashboard; we review every application.
Data is encrypted in transit (TLS). Backups, Shopify access tokens and two-factor secrets are encrypted. Replyze is hosted in Germany, in Hetzner's ISO 27001-certified data centres. AI replies are generated by Anthropic in the USA under our Data Processing Addendum, which lists our sub-processors. We never sell your data or use it to train AI models.
Yes. Bring your help content over by pasting it in, or let AI draft articles from a PDF or Word export of your help centre. Past conversations, contacts and saved replies (macros) can't be imported, and help-centre articles aren't imported as Replyze articles. On paid plans, Replyze can instead read a public help centre like any other website and read it again every week.
Still have a question?
Customers often need a small piece of information before they buy, book or contact you. See how to prepare helpful answers, connect the chat to your team and choose a setup that suits your business.
A visitor may need to understand your delivery policy, the scope of a service or the documents required for a consultation. These questions often arise while someone is deciding whether to contact or buy from you. List the questions your team answers repeatedly, then choose the ones whose answer can be written down accurately. Choose a familiar question for the first article so the team can check the answer easily.
For a local service, try “Do you cover my postcode?” For a shop, try “Can I return a gift?” These are small questions that can hold up a booking or purchase. Add your actual service area or returns terms before asking the assistant to answer them.
Before: the visitor searches several pages or sends a message that waits for a person. After: the visitor can ask in chat and receive an answer from an published help article, while an exception is passed to the team. Try this conversation with your own enquiries, including a follow-up that needs a person. Check that the visitor can continue from the first answer and that a colleague can find the full thread.
Imagine a shopper reading your returns page and asking about a gift. The article explains the policy; a later question about a particular order goes to the store team. Keeping those messages together helps the colleague see why the shopper contacted you.
Replyze answers from the help articles and taught answers you provide. Your business decides which facts are approved: the service area, the current price list, a returns policy or the way a booking is confirmed. A document upload can help prepare articles, but the draft still needs review. Keep information that changes frequently easy to locate and update. Keep one current version of each policy so the answer is easy to check and update.
A good first article might be called “Delivery areas and times”. Include the countries or postcodes you serve, the usual delivery information and where a customer can ask about a specific parcel. Keep the article title easy for the team to recognise when updating it.
The useful sequence is a question, a relevant answer and a next step that fits the request. For a shipping question, that might be the published delivery policy. For an address change, it is a handover to someone who can inspect the order. Keep the handover clear when a general question becomes a request about a particular order. Try both questions in the same conversation and check that the colleague receives the details needed to help.
Try “Where is my order?” after a general delivery question. The next reply should help the visitor reach the store team with the order reference they need. Your team can then check the actual order in the system it already uses.
A customer can ask for a teammate, and some requests should reach a person because they involve an exception, an individual account or a decision outside the published information. A handover is a normal part of service. Plan who checks the shared inbox, when they are available and what the customer should expect outside those hours. The assistant can answer at night; that does not mean your business has a person working every hour.
Write down who checks the inbox at opening time and who covers lunch or holidays. If your business usually replies on the next working day, use that expectation in the chat. Give customers a contact route they can use when the conversation needs follow-up.
Manual live chat suits teams that can staff conversations and want direct control over every reply. An AI assistant helps visitors access information the business has already approved. A broader helpdesk may be the better fit for complex ticketing, extensive integrations or organisational requirements. Replyze combines an AI agent and a shared inbox. Use the comparison pages to check the features and costs that matter to your team.
A two-person business may only need a shared place to answer website enquiries. A larger team may depend on detailed ticket rules or a specialist integration. Try the tasks you use each day before choosing between manual chat, AI assistance and a broader helpdesk.
Think about who needs inbox access, which channels customers use and how often the AI will answer. A conversation can contain several AI replies, so a monthly conversation count is not a complete capacity estimate. The Free plan supports manual website chat; paid plans add the AI and other capabilities described on the pricing page. Check both the allowance and the handover process, particularly if your team expects a busy period or a launch.
Use a recent week of enquiries to count the people replying and the channels involved. Read a few full conversations to see how many answers each contains. That gives you a more useful starting point for a plan than the number of visitors to the homepage.
A customer should not have to restate the entire issue when a teammate takes over. The shared inbox provides the conversation context so the team can see the original question and the response already given. Make a habit of reading that context before asking for more information. If the assistant misunderstood a policy, correct the customer-facing explanation and the underlying article so the next visitor does not encounter the same problem.
A useful human reply starts with what the customer already said: “I can see you want to change the address. I’ll check the order.” Ask for a missing reference only if it is needed, then explain what the customer should expect next.
Use a normal question, an unknown question and a request for a person. Test on the published website, in a fresh session and on a mobile screen. Make sure the message reaches the workspace your team expects. A polished preview explains the interface; these real checks establish whether your particular content and installation work together. Do not use sensitive customer information in a demonstration just to make the test look realistic.
Label your test message clearly so a colleague can find it. Open the inbox as that colleague, reply and check the answer in the visitor’s window. This simple two-sided test catches a wrong workspace or missing team access before customers use the widget.
A policy change should update the website and the corresponding help article. A repeated unanswered question should become a content task if the business can answer it. When a human reply is delayed, check who was available and whether the request reached them. Read a few complete conversations with the team to find missing answers and unfinished follow-ups. Use those examples to choose what to improve next.
At the end of the first week, pick one recurring question and one handover that took too long. Improve the article for the question and agree better cover for the handover. Small changes tied to actual conversations are easier for the team to maintain.
Teach it your answers, pick your colours and add it to your site. When a customer needs a person, your team takes over.
Card required · Cancel before day 15 and pay nothing. No card? Start on the Free plan.