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Policy Support link redirects to Help Center, blocking use-case approval requests #546
Description
The Policy Support link on Developer Support sends us to the Help Center homepage. We cannot find a way to submit a use-case approval request.
Reproduction
Checked November 10, 2026, in Chrome on macOS:
- Open https://docs.x.com/support.
- Choose Policy Support under Contact and forms.
- The destination is https://help.x.com/forms/platform.
- It redirects to https://help.x.com/en. No policy-request form appears.
This also happens while the Help Center shows us signed in as @reelrecsapp. The link is present in support.mdx, both in the Policy Support card and the suspended-app guidance. Our app is not suspended; we are seeking approval before enabling a new use case.
Expected result
A working form or a documented contact that accepts policy/use-case review requests from Pay-Per-Use developers and gives us a receipt or case number.
Why the alternatives have not worked
- November 9 staff guidance says AI-reply applications must go through this form and that the forum cannot grant approval. That applicant reported the same redirect on November 10.
- In another Pay-Per-Use request, staff acknowledged that the Enterprise form's budget fields do not fit a permission-only pilot and said they were confirming the correct route.
- The Enterprise interest form requires a monthly budget that does not describe our $50 pilot. We have not submitted an inaccurate sales inquiry.
Requested correction
Please replace the broken link with a working policy-review route, or provide an interim contact. If this is owned by another X team, could the documentation team route the issue to that owner?
For our affected request: REELRECS INC, @reelrecsapp, developer app 32865213. We want to answer explicit movie/TV recommendation requests using the official API, with one reply per interaction and opt-outs. Automatic replies remain off pending written approval. The full application has been sent privately to @Support and @XDevelopers; we also asked Taylor for a referral.
Business contact: william@reelrecs.com.
This issue reports the broken submission route. We understand that opening a documentation issue does not itself grant approval.
Activity
nishanthbalu13 commentedon Nov 11, 2026
I’m seeing the same redirect today, 11 November, in Chrome on macOS, including while the Help Center shows me signed in as
@TarsX_ai.I’m Nishanth from TARSX LLP, developer app 32796194. I submitted “Updating TarsX’s app use case: approval route and Automated labels” as
tarsx_aion 6 November. It is still awaiting moderation: https://devcommunity.x.com/u/tarsx_ai/activity/pending (visible to the account and forum staff).The app was originally used for our former white-label AI automation service. TarsX now provides GEO, AEO and AI discoverability services with supporting SEO. Our current request concerns one distinct, reviewed, AI-assisted original post per day on each of
@TarsX_aiand@Nishanth1396, through the official X API. Automated replies, DMs, likes and follows are not part of this launch.Could the maintainers please route our existing request to the policy team, or provide a working approval form/contact? We also need the applicable Automated-label/operator setup: the Automation control was not available on the company account, and my personal account also includes posts I write myself.
I’m adding this to the existing broken-link issue rather than opening another issue or resubmitting our forum question. Nothing has been queued or published for this current launch; this is a request to unblock the submission route, not a second approval application.
Thanks,
Nishanth